At Caspian Sun Food, our goal is to ensure the highest level of customer satisfaction. Below you will find our order cancellation and potential return conditions.

1. Order Cancellation

• You may cancel your order for a full refund if it has not yet entered the preparation stage (i.e., it has not been processed).
• To request a cancellation, please call us at [[Phone Number]] or email [info@caspiansunfood.com] as soon as possible.
• Once your order has entered the preparation/processing stage, we cannot accept cancellations due to the nature of food products (for reasons of freshness and hygiene).

2. Returns & Exchanges

DUE TO THE NATURE OF FOOD PRODUCTS, AND FOR HEALTH AND HYGIENE REASONS, WE CANNOT ACCEPT RETURNS ON ANY FOOD PRODUCTS THAT HAVE BEEN DELIVERED.

However, you have the right to a return or exchange in the following exceptional circumstances:

• Damaged or Spoiled Product: If you find the product to be physically damaged (crushed, broken, etc.) or spoiled (indicated by an off smell, discolouration suggesting a broken cold chain) upon delivery, you must notify us within 24 hours of receiving the product. Please take photos of the unopened delivery package and contact our customer service. Upon our confirmation of the situation, we will arrange for a replacement with the same product or issue a refund.
• Wrong/ Missing Product Delivered: If you receive a product you did not order, or a different product than the one you ordered, please contact us on the same day. Once we verify the situation, we will deliver the correct product to you or issue a refund.

3. Return Process

1. If you believe you have experienced one of the eligible situations above, please contact us immediately at [[Phone Number]] or [info@caspiansunfood.com].
2. Our customer representative will send you a return/exchange request form or guide you through the process.
3. The product may need to be returned to us in its original packaging and in accordance with the return conditions (including the shipping label).

4. Refunds

Approved refunds will be credited to your original method of payment within a maximum of 14 business days from the date of approval.

Contact Us:
Please do not hesitate to contact us with any questions.
Email: info@caspiansunfood.com
Phone: [Phone Number]
Address: [Company Physical Address]