Caspian Sun Food (referred to as “the company”, “we”, “us”, or “our”) is committed to protecting the privacy of our customers. This privacy policy explains how we collect, use, share, and protect your personal information when you visit our website [www.caspiansunfood.com] (the “website”) and use our services.

1. Information We Collect

We may collect the following types of personal information:

• Identity and Contact Details: Name, surname, email address, phone number, delivery/billing address.
• Payment Information: Credit card details or other payment instrument information. This sensitive data is not stored directly on our servers; transactions are encrypted and processed by secure payment gateways (e.g., Stripe, Iyzico, PayTR).
• Technical Data: IP address, browser type and version, time zone setting, operating system, and other technical information about your use of our website.
• Usage Data: Information about how you use our website, such as pages visited, time spent on product pages, and how you arrived at the site (often collected via cookies).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and arrange for delivery.
• To handle billing and payment processes.
• To manage your account and provide you with customer support.
• To comply with legal obligations (e.g., tax and accounting requirements).
• To send you marketing communications about our products, campaigns, and news via email or SMS, provided you have given your consent.
• To improve our website and enhance the user experience.

3. Sharing Your Information

We never sell your personal information to third parties. Your information may only be shared with trusted third parties in the following circumstances:

• Payment Processors: To complete your payment transactions securely.
• Shipping Companies: To deliver your order, necessary delivery information (name, address, phone) is shared with our logistics partners.
• Legal Obligation: If required to disclose information by law, regulatory authority, or court order.

4. Cookies

Our website uses cookies to recognize your visit and remember your preferences. You can disable cookies through your browser settings, but please note that some features of the website may not function correctly as a result.

5. Your Rights

Regarding your personal data, you have the right to:

• Know how your data is being processed.
• Access and correct your information.
• Request the deletion of your information (We are subject to certain legal retention periods).
• Opt-out of marketing communications at any time.

You can exercise these rights by contacting us at [info@caspiansunfood.com].

6. Changes to This Policy

We reserve the right to update this privacy policy from time to time. The most current version will always be posted on our website.