Your privacy matters to us. This policy explains what personal information we collect when you visit our website or contact us, how we use it, and the choices you have.
01Who we are
This website is operated by Caspian & Sun Food Trading LLC (“Caspian”, “we”, “us”), a food trading company supplying seafood, meat and poultry products to wholesale, hospitality and retail customers worldwide.
For the purposes of this policy, we are the party responsible for deciding how and why your personal information is used.
02Information we collect
We collect only the information we need to respond to you and to run our website:
- Information you give us — such as your name, email address, phone number, company name and the content of your message when you use our contact form, enquire about a product, or write to us.
- Enquiry details — the product, size or quantity you ask about.
- Technical information — such as your IP address, browser type, device, pages visited and time spent, collected automatically through cookies and similar technologies.
03How we use your information
We use your information to:
- respond to enquiries and prepare quotations;
- arrange, deliver and support orders and shipments;
- send service messages relating to your enquiry or account;
- improve our website, products and customer experience;
- meet legal, tax, customs and food-safety obligations.
We do not sell or rent your personal information to anyone.
04Sharing your information
We share information only where it is necessary to serve you, and only with:
- logistics, cold-chain and customs partners who help deliver your order;
- service providers who host our website or provide email, analytics or IT support, under confidentiality obligations;
- authorities or advisers when we are required to by law or need to protect our legal rights.
05Cookies and analytics
Our website uses cookies — small files stored on your device — to keep the site working, remember preferences and understand how visitors use it. You can block or delete cookies in your browser settings; some parts of the site may then work less smoothly.
06How long we keep information
We keep personal information only for as long as needed for the purposes above, including to satisfy legal, accounting and food-traceability requirements. When it is no longer needed we delete or anonymise it.
07Keeping your information secure
We use reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
08International transfers
We supply customers in many countries, so your information may be processed in countries other than your own, including where we or our service providers operate. Where this happens we take steps to keep it protected in line with this policy.
09Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate;
- ask us to delete your information or restrict how we use it;
- object to certain uses, including direct marketing.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.
10Third-party links
Our website may link to other websites, including social media. We are not responsible for the content or privacy practices of those sites, and encourage you to read their policies.
11Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.
12Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with a revised “last updated” date. Continued use of the website after a change means you accept the updated policy.
13Contact us
Questions about this policy or your information? We are happy to help.